Refunds & Cancellations

Cancelling or rescheduling

Please contact Regis as early as possible if an inspection needs to be cancelled or rescheduled. Inspection work may involve advance planning, travel and allocation of an inspector.

Costs already incurred

Where an inspection has not started and no non-refundable costs have been incurred, any refund will be considered in line with the agreed booking terms. Travel, accommodation, third-party charges or other committed costs may be deducted where they cannot reasonably be recovered.

Attendance and unavailable goods

If an inspector has attended the agreed site, or the inspection has already started, all or part of the inspection fee may remain payable. Reasonable attendance and expenses may also be chargeable where the inspection cannot proceed because goods are unavailable, access is refused, documents are missing or other circumstances outside Regis's control prevent completion.

Quotation terms

Any cancellation or refund conditions stated in a written quotation or booking confirmation take priority over this general website policy.